SHR - Updated Factsheet for Tenants

The Scottish Housing Regulator has recently published an updated factsheets for tenants about raising serious concerns about a landlord.

The Regulator’s updated factsheet follow the launch of its new Regulatory Framework which enhanced the clarity of what issues tenants can bring to the Regulator and when and how this fits with other routes for tenants to complain to their landlord and the Scottish Public Services Ombudsman.

In its new Regulatory Framework, the Regulator said it would update its factsheets to reflect the changes it has made and give some examples of the routes for tenants to raise concerns.

The Regulator’s factsheet for tenants explains how they can raise a serious concern about a landlord, what they can expect from their landlord, and when and how they can report a concern to the Regulator.

SHR - Complaints & Serious Concerns - Info for Tenants