Skip to Main Content

Contact Us

Home > Contact Us

phone and laptop on desk

Opening Hours During COVID-19 Pandemic

While our offices are closed we are still providing services to our customers during our usual office opening hours. Please feel free to contact us by: 

Our latest information regarding how our services are affected during the COVID-19 pandemic can be found by visiting our Coronavirus page. Please also follow us on Facebook and Twitter to keep updated as new information becomes available. 

Contact Form

You can use this page to contact us about any matter. We would advise you not to use it for urgent matters, for example reporting an emergency repair, as there may be a small delay in forwarding your enquiry to one of the staff team.

To view the Contact Us form please enable the Form/ReCaptcha cookies from the button below

Information is available on how we handle and use your personal information that you provide to us. Read our Fair Processing Notice to find out more. 

Download Fair Processing Notice

Other Ways to Connect

Chat, Email or Phone
  • Chat with us using the tab at the bottom of your screen.
  • Email us at
  • Call our main switchboard on 01475 80700.
  • Call our dedicated repairs team on 01475 807001.
Login or Register to MyOakTree (factored owners and tenant portal)

Managing your tenancy has never been so easy. Register with My Oak Tree, our tenant portal, where you can access these great features and more.

  • Give feedback on the services we deliver
  • Keep your details updated
  • Pay rent and rechargeable repairs
  • Report non-urgent repairs
  • View important dates

You'll need a copy of your factored owner, or tenant number to register. Please contact our team on 01475 807000 if you need assistance.


Social Media

We've got lots to share about what we do. Everything from our services to our latest new build developments. Follow us to keep updated and join the conversation.

Facebook Twitter

Visit our Offices

Due to COVID-19, our offices at this time are closed to the public. Our teams are working hard behind the scenes to continue to provide our customers with the best service possible during this challenging time.

Opening Hours

Please note that our office is closed during public holidays.

Opening Times
Tel 9am-5pm (Office 1pm-5pm)
Tuesday Tel: 9am-6pm (Office 9am-1pm)
Wednesday Tel: 12pm-5pm (Office 1pm-5pm)
Thursday Tel: 9am-5pm (Office 1pm-5pm)
Friday Tel: 9am-4pm (Office 9am-1pm)
Weekend Closed

Public Holidays

During public holidays our office will be closed. If you need to report an emergency repair during this time we've got you covered. Visit our report a repair page for all the latest information. You can also use the link below to see when we are closed. 

View Public Holidays

Available Downloads 

File Description File Size
Data Protection Policy PDF icon 565KB
Fair Processing Notice PDF icon 49KB
OTHA Privacy Notice PDF icon 181KB

Cyber Essentials Certification  Healthy Working Lives Gold Accreditation House ExchangeInverclyde Common Housing Register Investors In People Gold Accreditation Scottish Federation of Housing Associations MemberScottish Housing Regulator Scottish Public Services Ombudsman