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Opening Hours During COVID-19 Pandemic
While our offices are closed we are still providing services to our customers during our usual office opening hours. Please feel free to contact us by:
- Emailing us on info@oaktreeha.org.uk or by using the form below
- Calling our office on 01475 807 000 and leaving a voicemail
- Logging into My Oak Tree, our customer portal.
- Messaging us on Facebook or Twitter
Our latest information regarding how our services are affected during the COVID-19 pandemic can be found by visiting our Coronavirus page. Please also follow us on Facebook and Twitter to keep updated as new information becomes available.
Contact Form
You can use this page to contact us about any matter. We would advise you not to use it for urgent matters, for example reporting an emergency repair, as there may be a small delay in forwarding your enquiry to one of the staff team.
Information is available on how we handle and use your personal information that you provide to us. Read our Fair Processing Notice to find out more.
Other Ways to Connect
Chat, Email or Phone
- Chat with us using the tab at the bottom of your screen.
- Email us at info@oaktreeha.org.uk.
- Call our main switchboard on 01475 80700.
- Call our dedicated repairs team on 01475 807001.
Login or Register to MyOakTree (factored owners and tenant portal)
Managing your tenancy has never been so easy. Register with My Oak Tree, our tenant portal, where you can access these great features and more.
- Give feedback on the services we deliver
- Keep your details updated
- Pay rent and rechargeable repairs
- Report non-urgent repairs
- View important dates
You'll need a copy of your factored owner, or tenant number to register. Please contact our team on 01475 807000 if you need assistance.
Social Media
We've got lots to share about what we do. Everything from our services to our latest new build developments. Follow us to keep updated and join the conversation.
Visit our Offices
Due to COVID-19, our offices at this time are closed to the public. Our teams are working hard behind the scenes to continue to provide our customers with the best service possible during this challenging time.
Opening Hours
Please note that our office is closed during public holidays and weekends.
Monday 9:00 AM - 5:00PM
Tuesday 9:00 AM - 6:00PM
Wednesday 12:00 PM - 5:00PM
Thursday 9:00 AM - 5:00PM
Friday 9:00 AM - 4:00PM
Weekend Closed
Public Holidays
During public holidays our office will be closed. If you need to report an emergency repair during this time we've got you covered. Visit our report a repair page for all the latest information. You can also use the link below to see when we are closed.
Available Downloads
| File Description | File | Size |
|---|---|---|
| Data Protection Policy |  | 565KB |
| Fair Processing Notice | | 49KB |
| OTHA Customer Privacy Notice | | 470KB |
