Report a Repair
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Following updated government advice, the Association will reduce their repairs service from 6th January 2021 to emergency repairs only. This will remain in place until government restrictions are eased.
For information, Greenock has been placed in Tier 4 meaning that home visits by contractors should only be for essential services and that tradespeople should only go into a house in a level 4 area to carry out or deliver essential works for example:
Please do not report any non-emergency repairs to us from the 6th January 2021. We will update our website to advise when our full repairs service is available again.
Each year we deal with a wide range of repair requests. For non-urgent repairs, please contact our repairs team on 01475 807 001 during our office opening hours or by logging a repair request via our customer portal. Please only book non-urgent repairs via our tenant portal.
Call us on 01475 807001 Log Into My Oak Tree
*Non-emergency repairs or non-urgent repairs are things you can reasonably live with for a short time without immediate risk to our safety or health, for example, an internal door repair or plastering. Please report all non-emergency repairs using our online repairs reporting service. This will allow us to clearly prioritise all repairs effectively and speed up our response time.
If you are an OTHA tenant and have an emergency repair when the association's office is closed, the emergency out of hours services can be contacted using the numbers below:
Contractor | Contact Number | Covering |
---|---|---|
The National Gas Emergency Service
|
0800 111 999
|
Gas Leaks
|
Avid Building Insurance
|
01204 860 429
|
Buildings Insurance
|
James Frew - Gas Sure
|
01294 468 113
|
Gas Central Heating (repairs only)
|
The McDougall Group
|
0800 975 1234 |
All Other Trades
|
You don’t have to let us know if you are redecorating, but if you want to make any alterations or improvements to your home you need to request permission.
This can include:
We will only grant permission to any alterations or improvements that require a Building Warrant or Planning Permission, on the condition that the plans have been approved by the Council’s Planning Department.
If you are given permission to make alterations or improvements you might have the right to compensation at the end of your tenancy. Please contact us to find out if the work you have done is a “qualifying improvement”.
If we have to refuse permission to carry out any alterations or improvements in your home, we will always let you know the reasons why you cannot carry out the work, for example if the work was likely to cause damage to the property or cause a nuisance to your neighbours.
If you go ahead and make an alteration/improvement without our permission or fail to adhere to any of the conditions attached to our permission we will exercise our right to re-instate our property to its previous condition and you will be responsible for the cost of the work.
If you would like more information on what improvements or alterations you can make to your home, or if you would like to request permission, please contact us.
We have three categories of repair to help us prioritise our work. Each category has a target timescale.
We attend emergency repairs and make them safe within 4 hours.
We aim to complete urgent repairs within 2 working days.
We aim to complete routine repairs within 7 working days.
There are some repairs that you will have to pay for. We call these rechargeable repairs. Rechargeable repairs include:
If you are unsure if your repair falls into one of the above categories please contact us on 01475 807001.
We are responsible for maintaining the structure and outside of your home and for ensuring that it’s fit to live in.
Properties that become vacant must reach a minimum standard before we re-let them. Before your tenancy starts we will inspect the house to make sure that it meets our minimum standard and carry out any work that is necessary. We will also inspect the common areas.
During your tenancy, we will carry out any necessary repairs to keep the property windproof, watertight and fit to live in.
We have a right to inspect your house or carry out repairs during reasonable times of the day. We will give you at least 24 hour’s notice in writing. If you do not let us enter the house, or in an emergency, we may force entry.
These lists are not exhaustive. Please phone us on 01475 807 001 and ask if you are uncertain.
As a Tenant of OTHA, you have the right to have certain small repairs carried out within a given timescale. This is called the ‘Right to Repair’ and is part of the Housing (Scotland) Act 2001.
The scheme covers certain repairs up to the value of £350.
When you report a repair we will let you know whether it is a qualifying repair. Repair times depend on the type of repair and we will tell you the maximum time allowed to carry out the repair. For example, we have one working day to repair your toilet if it is not flushing but we have three working days to repair a loose banister.
If our usual contractor does not start the qualifying repair within the time limit set, you can tell another contractor from our approved contractor's list to carry out the repair. We will then pay you £15.00 compensation for the inconvenience. If you are in arrears of rent, we may offset the compensation against arrears.
Please do not contact a second contractor unless you have a case to do so as you may be recharged for the call out.
How do I find out more? If you wish to find out more about the Right to Repair scheme please contact us.