Performance 

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Annual Assurance Statements

File Description	File	Size
SHR Complaints Serious Concerns - Info for Tenants		268KB
Annual Assurance Statement 2023		157KB
Annual Assurance Statement 2022		149KB
Annual Assurance Statement 2021		286KB
Annual Assurance Statement 2020		322KB
Annual Assurance Statement 2019		424KB

Annual Reports

File Description	File	Size
Annual Report 2022-2023		2MB
Annual Report 2021-2022		17MB
Annual Report 2020-2021		4MB
Annual Report 2019-2020		21MB
Annual Report 2018-2019		3MB

Annual Return on the Charter

File Description	File	Size
Annual Return on the Charter 2022-23		2MB
Annual Return on the Charter 2021-22		2MB
Annual Return on the Charter 2020-21		2MB
Annual Return on the Charter (ARC) 2019-2020 Presentation		2MB
Annual Return on the Charter 2018-2019		338KB

Complaints Reports

File Description	File	Size
Complaints Handling Procedure - customers		185KB
Complaints Handling Procedure - Staff & Board		554KB
OTHA Complaints 2023-24 Q3		902KB
OTHA Complaints 2023-24 Q2		495KB
OTHA Complaints 2023-24 Q1		907KB
OTHA Annual Complaints Report 2022-23		254KB
OTHA Annual Complaints Report 2021-22		216KB
Annual Complaints Report 2021-2022		258KB
Annual Complaints Report 2020-21		313KB
Annual Complaints Report 2019-2020		145KB
Complaints Form		92KB
SPSO How to Complain Leaflet		77KB
Factoring Complaints Procedure		286KB

Landlord Report

File Description	File	Size
OTHA Landlord Report 2023 Scottish Housing Regulator		99KB
OTHA Landlord Report 2022 Scottish Housing Regulator		63KB
SHR Landlord Report 2020/21		63KB
SHR Landlord Report 2019/20		99KB

Outcomes

File Description	File	Size
Outcomes 2022-2023		2MB
Oak Tree Outcomes 2021-2022		245KB
OTHA ARC Outcomes report 2020-21		755KB
Outcomes 2019-2020		722KB
Outcomes 2018-2019		142KB
Outcomes 2017-2018		167KB
Outcomes 2016-2017		245KB