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Overton estate

Property Management 

OTHA provides a property management (or factoring) service for owners within some of our mixed-ownership developments. We work hard to ensure our properties are maintained to a high standard through the development and delivery of a flexible, high quality, cost-efficient service.

Our services include:

  • Coordinating and carrying out work on the owners' behalf
  • Administration of common repairs/maintenance, buildings insurance (where applicable) and estate maintenance
  • Ensuring that the property is properly maintained and insured (where applicable)

We are registered with the Scottish Government in the Property Factor Register No. PF000264

As part of the Code of Conduct, we must adhere to, we will issue a Written Statement of Services to all owners. This will detail the service we provide, how this is to be paid for, and details of all the costs associated with our service as a factor.

Select headings to expand.

Charges and Fees

Oak Tree Housing Association is a 'not for profit' organisation and a registered charity. Most of our income comes from the rents of our tenanted properties. We also provide factoring services to owners who have a requirement as per deeds of conditions, to co-ordinate common repairs and landscape maintenance to ensure that our properties and estates are maintained for the benefit of all - owners and tenants.

The Association provides two types of service to owners:

Factored Property Service - This is the service we provide to owners in a tenemental property.

Common Landscape Maintenance - This is the service we provide to main door properties where there is common land and where the Association owns land where owners have a repairing obligation.

Each owner receives a Statement of Service containing information on their share of the charges for this service.

Your costs

You will only pay for your share of what our contractors have charged us for any works carried out to your building.

For Common Landscape Maintenance customers, we divide the total cost of any works by the number of tenants and owners in the area.

The Association is responsible for recovering the costs to tenants through their rent.

Our fees

The Association charges and fees to cover the costs of providing our Factored Service, which is £167.40 per annum (not applicable to Sharing Owners).

For Common Landscape Maintenance customers, we charge an Administration Fee of 15% (subject to a minimum charge of £3.00) to cover the costs of providing our service.

We charge fees to cover the staff time involved in organising contracts, monitoring works, apportioning costs, paying contractors, recovering debt and answering queries. This charge is reviewed each year taking into account the demands on our services from owners.

Your invoice

For Factored customers, invoices are sent twice a year, in March (for the period July to December of the previous year) and September (for the period January to June).

For Landscape Maintenance customers, invoices are sent out annually in May for the previous financial year 1 April to 31 March.

All invoices will detail the work done, the total cost, and your individual share.

The invoice should be paid within 28 days from the date it was issued.

If customers would prefer to spread the payment of their invoices we can arrange for owners to set up Direct Debit or Standing Order payments based on clearing the debt within 6 months. If you would like to discuss this option further, please contact a member of the Finance team.

If you are having difficulty paying your bills, we can also offer details of a number of organisations who can offer you financial help and advice.

Debt Recovery

At present, the Association front funds the cost of works undertaken on behalf of owners by up to 9 months for factoring activities and up to 14 months for landscape maintenance activities, before invoicing owners for their share of the work. If owners' accounts are not cleared within a suitable timeframe, our tenants subsidise the outstanding debt, therefore, ensuring debts are fully paid in a timely manner, is an important aspect of our role as Factor.

We adopt a firm, but a flexible and reasonable approach to debt recovery and take action as early as possible.

If you do not pay your outstanding balance within 28 days, or have a payment plan in place, you will receive a reminder letter. If the outstanding balance remains unpaid after 14 days, then you will receive a further letter detailing the next course of action, which could mean the debt is passed to the Sherriff Officer, our Solicitor, or we will instruct Court Action where we will request a Decree for Payment to be granted.

Any costs incurred because of these procedures will be added to customers' accounts.

If your debt is over £250.00, the Association may instruct our solicitor to register a Notice of Potential Liability on your property, which means that the property cannot be sold without clearing the debt or a prospective buyer would have to agree to take on the debt before the sale could proceed. This notice will remain on your property for 3 years. Costs incurred by registering / deregistering this notice will be added onto owners' accounts.

Full details of our Debt Recovery Process

Common Repairs

As a factor, we organise a range of common repairs and general maintenance. A common repair is a repair that is the shared responsibility of all owners. Usually, this would cover repairs in areas such as the roof, stairs, garden area, and external walls. Your share of the responsibility will be defined in the Title Deeds for your property. We recommend that you refer to your Title Deeds to clarify your responsibility towards the common areas.

Your Deed of Condition is a legal document and details your responsibility and rights towards common repairs also known as a “burden”. Within the Deeds, there might also be information regarding the management of the common areas such as the obligations and duties of the factor. The Deeds should also define the procedures for dealing with repairs and routine maintenance, provision for insurance, and explains the procedures for the factor to recover any outstanding debts.

Routine Common Repairs

OTHA instructs day-to-day repairs on common areas that have been reported by customers or through inspections by our staff. Our Housing Services team carry out quarterly inspections of closes, backcourts and estates. Due to Covid 19 restrictions this has not been possible but we hope that inspections will re-start in early 2021.

Major Repairs

OTHA administers major repairs projects, for example, re-roofing and stone repairs. With this type of repair, the costs involved exceed the standard level of approval and we would, therefore, require the consent of all owners within the property prior to work commencing. For contractual reasons, we require owners to make their full financial contribution once the tender process is complete and the contractor appointed. We endeavour to keep in contact with the local authority to find out about the availability of grants for such projects and will coordinate applications.

Common Maintenance

  • Stair Cleaning – this is provided on a weekly basis to some tenemental properties
  • Environmental Maintenance – this service is programmed over summer and winter months to include grass cutting, de-weeding, hedge trimming and litter removal in communal areas.
File Description File Size
Landscaping Programme 2020-2021 PDF icon 298KB
Specification for Landscaping Activities PDF icon 595KB

Landscaping Customer Queries

John O’Connor Landscaping

Graham Spiers,

Customer Liaison Contact

01294 212481 (office working hours).

Cyclical Common Repairs

These are repairs carried out over a fixed period of time to protect the property from falling into a state of disrepair such as

  • Painting of common areas
  • Gutter cleaning

We provide information on all planned works in advance of the work commencing. As with common repairs, consultation with owners is necessary where works exceed the amount noted in the Deed of Conditions.

Make a Payment

Please note we do not accept cash and cheque payments at our office

Credit/Debit card

By telephoning us on 01475 807000.

At any bank

Take your cheque or cash with the completed payment slip to the bank.

Some banks may charge for this service.

Internet or phone banking

Pay directly to the Association’s account number 00641190 and sort code

83-22-20, quoting your reference number (this can be found on your invoice, on the left-hand side underneath the address).

Direct Debit / Standing Order

If customers would prefer to spread the cost of their charges we can arrange for you to set up Direct Debit or Standing Order payments either monthly or weekly, but ensuring that the debt is paid within 6 months. Please contact the Finance team on 01475 807000 to discuss this in further detail.

If you are experiencing difficulty making payment, please contact the Finance team on 01475 807000.

Our office opening hours are:

Monday 9.00am – 5.00pm
Tuesday 9.00am – 6.00pm
Wednesday 12.00pm – 5.00pm
Thursday 9.00am – 5.00pm
Friday 9.00am – 4.00pm

Landscape Drawings

Our factoring service areas are located throughout Inverclyde. We’ve provided our internal drawing to show exactly where these are. If you have any questions about these drawing or your factored service, please contact us on 01475 807000. 

File Description File Size
1-3 & 7A South Street (LD) PDF icon 465KB
10 Princes Street (LD) PDF icon 92KB
106-110 Wellington Street (LD) PDF icon 346KB
13-15 Newton Street (LD) PDF icon 432KB
181-187 Inverkip Road (LD) PDF icon 775KB
2 Houston Street (LD) PDF icon 210KB
2-14 South Street (LD) PDF icon 632KB
205 Burns Road (LD) PDF icon 488KB
27 Mearns Street (LD) PDF icon 366KB
29-31 Trafalgar Street (LD) PDF icon 670KB
3 Argyle Street (LD) PDF icon 264KB
3 Murdieston Street & 120 Wellington Street (LD) PDF icon 99KB
3-9 Hope Street & 68 Lynedock Street (LD) PDF icon 468KB
46-50 Finnart Street (LD) PDF icon 568KB
48-50 Inverkip Street (LD) PDF icon 534KB
48-50 Tasker Street (LD) PDF icon 612KB
49-53 Kelly Street & 55-63 Kelly Street (LD) PDF icon 2MB
5-7 Brachelston Street (LD) PDF icon 344KB
56-68 Kelly Street (LD) PDF icon 620KB
6, 12 & 14 Murdieston Street (LD) PDF icon 315KB
61-73 Nicolson Street (LD) PDF icon 2MB
67-69 Dempster Street (LD) PDF icon 279KB
69-77 Wellington Street (LD) PDF icon 2MB
76 Belville Street, Greenock (LD) PDF icon 254KB
78 Dempster Street (LD) PDF icon 315KB
81, 83 & 97 Holmscroft Street (LD) PDF icon 337KB
Bow Farm (LD) PDF icon 820KB
Bow Road 01 (LD) PDF icon 572KB
Branchton - sites A&B (LD) PDF icon 933KB
Gourock, Kempock Pl (LD) PDF icon 235KB
Gourock, Midton (LD) PDF icon 465KB
Gourock, Tower Drive (LD) PDF icon 576KB
Greenock, Auchmeed Rd (LD) PDF icon 889KB
Greenock, Denholm Gdns (LD) PDF icon 388KB
Greenock, Earnhill Gdns (LD) PDF icon 283KB
Greenock, Fancy Farm (LD) PDF icon 676KB
Greenock, Garvald St (LD) PDF icon 337KB
Greenock, Grieve Rd (LD) PDF icon 307KB
Greenock, Grieve Rd 1 (LD) PDF icon 295KB
Greenock, Overton (LD) PDF icon 2MB
Greenock, Pennyfern (LD) PDF icon 2MB
Greenock, Wren Rd (LD) PDF icon 509KB
Wemyss Bay (LD) PDF icon 936KB

Help improve our service

We welcome both positive and negative feedback, as it helps us develop and improve our property management service. Please get in touch or complete our online feedback form.

Frequently Asked Questions

Select headings to expand.

What is factoring?

Factoring is a service provided by a property management company who act on behalf of owner-occupiers or shared owners to maintain areas that have a common interest to an excellent standard and then apportion the cost of the repairs to owners. Areas of common interest are the building structure, roofs, close and backcourt.

What is the Deed of Conditions?

Your Deed of Condition is a legal document and details your responsibility and rights towards common repairs also known as a “burden”. Within the Deeds there might also be information regarding the management of the common areas such as the obligations and duties of the factor. The Deeds should also define the procedures for dealing with repairs and routine maintenance, provision for insurance, and explains the procedures for the factor to recover any outstanding debts.

What are my responsibilities as a home-owner?

Owners are expected to keep their property and communal areas well maintained. Owners are also expected to pay for common repairs and a management fee for their factoring services. You may be asked to pay a deposit towards common repairs. When you leave your deposit will be refunded and the new owner takes over your responsibilities.

What am I entitled to as a home-owner?

As an owner you have the rights to make any alterations and amendments to your home in accordance with planning department regulations. However a home-owner can not make any changes to their property or common areas that will interfere with other owners rights or cause a nuisance in the common areas.

What should I do about nuisances caused by my neighbour?

If you are experiencing anti-social behaviour from your neighbours that are not factoring related, e.g. loud noises, we recommend that you either talk to your neighbour, seek the help of the police or call the anti-social behaviour network.

If your neighbour is a tenant of OTHA, you can register a complaint and our Housing Services team will do our best to help. If your complaint is about another owner or a tenant of a private landlord then we will offer you advice on how to complain to the relevant agencies but we are unable to deal with matters not directly related to our factoring service.

How do I make complaints?

Should you ever have a reason to be unhappy with our services or standard of work then in the first instance you should try and resolve your complaint with staff. However if you are not satisfied with our response then please request a copy of our Factoring Complaints Procedure.

Selling Your Property?

When you have agreed a sale for your property please instruct your solicitor to inform us in plenty of time so that we can amend our records. We send a common charges invoice to your solicitor on the date of settlement. In the event of there being an outstanding balance at the date of sale your solicitor will normally deduct this from the proceeds of the sale.

If you pay by standing order, please remember to cancel this with your bank.

Available Downloads

File Description File Size
Factoring Complaints Procedure PDF icon 207KB
Factoring Newsletter 2021 PDF icon 161KB
Factoring Newsletter 2018 PDF icon 175KB
Factoring Newsletter 2017 PDF icon 323KB
Factoring Newsletter 2016 PDF icon 206KB
Factoring Newsletter 2015 PDF icon 165KB

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