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Make a Complaint

We aim to deliver a good service to all our customers, but we do accept that at times things can go wrong. Our complaints handling procedure aims to deal effectively with customers’ concerns where they arise.  We use complaints to improve our service and report back in our newsletters and on our website on how our service has changed as a result of complaints. Senior staff review all complaints and the management committee will review trends and outcomes.

The following documents can be found on this website:notepad with pen and paper

  •     Complaints Handling Procedure

  •     Unacceptable Actions Policy

  •     Scottish Public Service Ombudsman Information Leaflet

  •     Oak Tree Complaints Reports

The Scottish Public Service Ombudsman (SPSO) issued a model complaints handling procedure to all Housing Associations during 2012 and our procedure complies with the conditions set out by the SPSO.

If you would like more information about the Complaints Handling Procedure or the Unacceptable Actions Policy please contact us.

If you would like to make a complaint you can do it in the following ways: -

  • Telephone our Office on 01475 807000

  • Email us at 

  • Visit us at our offices

  • Write to us at Oak Tree Housing Association Ltd, 41 High Street, Greenock, PA15 1NR

  • Speak to any member of our staff.

Please refer to the Complaints Handling Procedure for details of how we will deal with your complaint.