Factoring

OTHA provides a property management (or factoring) service for owners within some of our mixed-ownership developments. We work hard to ensure our properties are maintained to a high standard through the development and delivery of a flexible, high quality, cost-efficient service.

Our services include:

• Coordinating and carrying out work on the owners' behalf
• Administration of common repairs/maintenance, buildings insurance (where applicable) and estate maintenance
• Ensuring that the property is properly maintained and insured (where applicable)

Our Housing team carry out quarterly inspections of all our closes (including factored properties) and our estates. The inspections are recorded and are used to ensure that the common areas are being maintained to a high standard and identifying any remedial repairs or health and safety concerns.

We are registered with the Scottish Government in the Property Factor Register No. PF000264

As part of the Code of Conduct, we must adhere to, we will issue a Written Statement of Services to all owners. This will detail the service we provide, how this is to be paid for, and details of all the costs associated with our service as a factor.