Paying your Rent
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A number of our customers like to call the office and make a payment over the phone. It means you can speak to a member of staff and as well as having the reassurance that your payment has been made, you can also speak to us about any other aspect of your tenancy. You can also call into the office and we can take a card payment with our card machine.
We can set up a Direct Debit arrangement with you which means the money comes direct from your bank to ours on a date that is suitable to you. Monthly payments are preferred but you can set the payments to be paid weekly, fortnightly or 4 weekly if you prefer. Having a Direct Debit in place means we can change the amount when your rent increases without you needing to contact your bank. You can complete a Direct Debit form or we can set it up with you over the telephone.
If you are receiving welfare benefits or your income is low, you may be entitled to Housing Benefit or the Housing Cost element of Universal Credit to cover some or all of your rent.
You can choose to have any Housing Benefit paid direct to Oak Tree HA. The Council pays the yearly rent over thirteen payments instead of twelve calendar monthly payments.
You can also choose to have the Housing Costs element of Universal Credit paid direct to Oak Tree HA too. Payments are made monthly.
Both of these options mean that your rent account is likely to be in arrears for much of the year. We will discuss this with you individually with a view to making an arrangement for the balance owing as your rent is due to be paid in advance.
You can pay using a debit or credit card using Allpay’s secure internet site at Allpay.net. There is also an Allpay App that you can download to your smartphone and you can make payments this way too. You can make payments on-line via our on-line Myoaktree portal. Click on the "Tenant Login" tab on the homepage to register. You can view your account from this portal as well as amend your household details, report repairs or contact us.
You will be given a plastic swipe card with your tenant reference number on it. This allows you to make payments at all Post Offices and PayPoint outlets. You can pay by cash or debit card or by cheque at the shopkeeper’s discretion. We will give you a wallet to keep all your receipts in so that you have a record of your payments.
If you lose your card, we will order a new one for you. It will be sent out the next day by first class mail. Your card can only be used to pay your rent, and is of no value to another person.