Right to Repair
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As a Tenant of OTHA, you have the right to have certain small repairs carried out within a given timescale. This is called the ‘Right to Repair’ and is part of the Housing (Scotland) Act 2001.
The scheme covers certain repairs up to the value of £350.
When you report a repair we will let you know whether it is a qualifying repair. Repair times depend on the type of repair and we will tell you the maximum time allowed to carry out the repair. For example, we have one working day to repair your toilet if it is not flushing but we have three working days to repair a loose banister.
If our usual contractor does not start the qualifying repair within the time limit set, you can tell another contractor from our approved contractor's list to carry out the repair. We will then pay you £15.00 compensation for the inconvenience. If you are in arrears of rent, we may offset the compensation against arrears.
Please do not contact a second contractor unless you have a case to do so as you may be recharged for the call out.
How do I find out more? If you wish to find out more about the Right to Repair scheme please contact us.