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Unacceptable Actions Policy Review

Fortunately this is a policy that we rarely need to use but it is important that we are clear on how we will deal with unreasonable or persistent demands from a small number of people to ensure that we can still provide a high quality service to all our customers. Any comments or suggestions are welcome. Please call the office on 01475 807000 or email Consultation closes on Monday 30 August 2021 at 4.00pm. Here is a copy of the draft policy Draft OTHA Unacceptable Actions Policy August 2021

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