Unacceptable Actions Policy Review

Fortunately this is a policy that we rarely need to use but it is important that we are clear on how we will deal with unreasonable or persistent demands from a small number of people to ensure that we can still provide a high quality service to all our customers. Any comments or suggestions are welcome. Please call the office on 01475 807000 or email info@oaktreeha.org.uk. Consultation closes on Monday 30 August 2021 at 4.00pm. Here is a copy of the draft policy Draft OTHA Unacceptable Actions Policy August 2021