Revised Complaints Handling Procedures from 1 April 2021

Posted on 23rd Mar 2021

We have revised our Complaints Handling Procedures and they came into effect from 1 April 2021. The procedures are as follows

Complaints Handling Procedure Part 1

Complaints Handling Procedure Part 2

Complaints Handling Procedure Part 3

Complaints Handling Procedure Part 4

Complaints Handling Procedure Part 5

NAVIGATE

CONTACT US

Oak Tree Housing Association Ltd.
40 West Stewart Street
Greenock
PA15 1SH

Office: 01475807000
Repairs: 01475807001

OPENING TIMES

Day	Opening Times
Monday	9am-5pm
Tuesday	9am-6pm
Wednesday	12pm-5pm
Thursday	9am-5pm
Friday	9am-4pm
Weekend	Closed

Office closed during public holidays.

SMALL PRINT

Registered Scottish Charity No. SC045300
Registered with the Scottish Housing Regulator, registration no. HCB 137
Registered Property Factor No. PF000264

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