If you are an OTHA tenant and have an emergency repair when the association's office is closed, the emergency out of hours services can be contacted using the numbers below:
|The National Gas Emergency Service||0800 111 999||Gas Leaks|
|Avid Building Insurance||01204 860 429||Buildings Insurance|
|James Frew - Gas Sure||01294 468 113||Gas Central Heating (repairs only)|
|Novus Solutions||01506 637 643||All Other Trades|
An emergency repair is defined as something which could cause danger to health, residents' safety or serious damage to property. This includes for example, severe roof leaks; burst pipes; severe loss of water; blocked drains; blockage of your only toilet; complete loss of power or lighting; complete loss of heating in cold weather; dangerous electrical fault; & security following a break in.
When attending an out of hours repair, our contractor will normally be instructed to make the repair safe only, with full repair being carried out during normal opening hours.
Please only use the out of hours service for a genuine emergency repair. If you call an emergency contractor for a less serious repair, you may be charged all costs involved if we think you have acted unreasonably.