Reporting a Significant Performance Failure
The Scottish Housing Regulator (SHR) can consider issues raised with them about ‘significant performance failures’.
A significant performance failure is defined by the SHR as something that a landlord does or fails to do that puts the interests of its tenants at risk, and which the landlord has not resolved. This is something that is a systematic problem that does, or could, affect all of a landlord’s tenants. You can ask us for more information about significant performance failures.
You can download an information leaflet here https://www.housingregulator.gov.scot/for-landlords/advisory-guidance/how-we-work/find-out-more-about-significant-performance-failures
The SHR also has more information on their website https://www.housingregulator.gov.scot/ or you can phone them on 0141 242 5642.