Repairs and Improvements
Report a Repair
To request an update on an existing query, please contact our Repairs Line on 01475 807001.
Some repairs are our responsibility and some are yours. You should check the repairs section of your tenants’ handbook first to make sure the repair is our responsibility or you can find out more about who is responsible for a repair on our Repairs - your responsibilities page.
Emergencies are problems that present immediate risks to your safety, security or health, for example, loss of heating in winter or flooding. To report an emergency repair call us immediately. When attending an out of hours repair, our contractor will normally be instructed to make the repair safe only, with full repair being carried out during normal opening hours.
Non-emergency repairs are things you can reasonably live with for a short time without immediate risk to our safety or health, for example, an internal door repair or plastering. Please report all non-emergency repairs using our online repairs reporting service. This will allow us to clearly prioritise all repairs effectively and speed up our response time.
Repair Categories and Timescales
We have three categories of repair to help us prioritise our work. Each category has a target timescale.
We attend emergency repairs and make them safe within 4 hours.
We aim to complete urgent repairs within 2 working days.
We aim to complete routine repairs within 10 working days.