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Freedom of Information and Environmental Information Charging Statement

Information provided in response to requests will be provided electronically, subject to reasonable adjustments and will be free of charge where possible.  Oak Tree Housing Association Ltd may need to charge in some circumstances, for example where the costs are significant.  In such cases Oak Tree Housing Association Ltd will notify the applicant in advance and Oak Tree Housing Association Ltd will not charge where costs incurred are below the threshold of £100.

If we estimate the cost of dealing with the request to be over £100, we will issue a "Fee Notice" informing the applicant of the required fee before processing the request for information and as soon as possible within the 20 working day deadline following receipt of the request.  Once we issue a Fee Notice, the 20 working day time limit for responding stops and will start again only when we receive payment.

Any fees or disbursement costs paid to us are non-refundable.  Fees and disbursement costs that we charge should be paid by BACS, cheque or postal order, made payable to Oak Tree Housing Association Ltd and sent to:-

Oak Tree Housing Association Ltd
41 High Street
Greenock
PA15 1NR