Service costs and payment
As a home owner, you have to pay for your shared costs on a yearly basis.
How we share the costs
Each owner receives a detailed letter containing information on their share of property charges. You will only pay what our contractors have charged us.
As part of the common landscaping maintenance contract, we divide the total cost of any works by the total number of tenants and owners in the area.
We are responsible for recovering the cost to tenants through their rent.
Our administration charge
We charge all owners an annual administration charge of 15% (subject to a minimum charge of £3.00) to cover the staff time involved in organising contracts, monitoring works and answering enquiries.
This cost is reviewed each year taking into account the demands on our services from owners.
We issue factoring accounts in March & September each year and any bills for landscape maintenance in May each year.
All bills will detail the work done, the total cost and your individual share.
You are obliged to pay any bills within six weeks of receipt of the invoice.
We take a firm, but sensitive approach to debt recovery and take action as early as possible.
If you do not pay your outstanding balance by the required date you will receive a reminder letter. A late payment charge will be added to your account for each additional reminder letter along with any costs OTHA incurs in related legal proceedings.
Having difficulty paying?
If you have difficulty paying your bills, contact us and we can discuss the re-payment options available to you. Alternatively, there are a number of organisations who can offer you financial help and advice.