The Association would like to advise you that we will have a new contractor delivering the Association’s emergency repairs service from midnight 30th June 2020.
This change has taken place as our current contractor, MPS Ltd, have been adversely affected by COVID-19 and took the difficult decision to terminate their contract with us.
As of the above noted date, if you have an emergency repair, during office hours, please call our offices on 01475 807001.
If your emergency is out with office hours please contact C Hanlon where you will be given a range of options to choose from depending on the nature of your emergency.
Please note that there is no change to reporting emergency repairs relating to loss of heating and/or hot water, out of hours, and these should be reported as normal to James Frew on 01294 468113.
I would also like to take this opportunity to inform you that the Association is now procuring a new reactive maintenance contract to replace the services provided by MPS Ltd. We hope to be able to have a new contractor in place by September 2020. We will write to you again once the new contractor has been appointed and we will provide you with updated contact details.
In the meantime, C Hanlon, will provide our emergency repairs service up until the new contractor is appointed.
Please keep checking our website regularly for any updates to our repairs service as these are being posted as and when circumstances are changing in line with government advice.